VOLKALINE PRIVACY PRINCIPLES
VOLKALINE takes privacy seriously. The following principles underpin our approach to respecting your privacy:
We value the trust that you place in us by giving us your personal information. We will always use your personal information in a way that is fair and worthy of that trust.
We will provide clear information about how we use your personal information. We shall always be transparent with you about what information we collect, what we do with it, with whom we share it and who you should contact if you have any concerns.
We will take all reasonable steps to protect your information from misuse and keep it secure.
We will comply with all applicable data protection laws and regulations and we will co-operate with data protection authorities. In the absence of data protection legislation, we will act in accordance with generally accepted principles governing data protection.
VOLKALINE PRIVACY NOTICE
Last Updated: August 2019
This Privacy Notice explains the types of personal information we collect and how we use, disclose and protect that information.
What does this Privacy Notice apply to?
This Privacy Notice applies to personal information collected by Volkaline in connection with the services they offer. Find out more about the Volkaline at https://www.volkaline.com/. This includes information collected offline through our Consumer Engagement Centres, Direct Marketing Campaigns, Sweepstakes and Competitions, and online through our websites, applications and branded pages on third party platforms and applications accessed or used through such websites or third party platforms (“VOLKALINE Sites”).
This Privacy Notice also applies to targeted Volkaline content, including offers and advertisements for VOLKALINE products and services, which we (or a service provider acting on our behalf) may send to you on third party websites, platforms and applications (“Third Party Sites”) based on your Site Usage Information (as defined below). These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.
This Privacy Notice is hereby incorporated into and forms part of the terms and conditions of use of the applicable VOLKALINE Site. For information about the VOLKALINE Group responsible for protecting your personal information, see your privacy rights and who to contact below.
By using a VOLKALINE Site, you are consenting to the relevant VOLKALINE Group collecting, using and disclosing your personal information in accordance with this Privacy Notice. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use the VOLKALINE Sites or otherwise provide the relevant VOLKALINE Group with your personal information.
VOLKALINE will only collect, use or disclose your personal information where it is fair and lawful to do so. In most cases, we will ask for your consent explicitly but, in some cases, we may infer consent from your actions and behavior. We may ask you to provide additional consent if we need to use your personal information for purposes not covered by this Privacy Notice. You are not obliged to provide such consent but if you decide not to then your participation in certain activities may be restricted. If you provide additional consent, the terms of that consent shall prevail in the event of any conflict with the terms of this Privacy Notice.
Please note, however, that we may process your personal information without consent if we have a legitimate reason to do so, provided that such use will not have a prejudicial effect on your own rights, freedoms and interests. Any such use shall be in accordance with the VOLKALINE Privacy Principles set out above.
The majority of Volkaline Sites are designed and intended for use by adults. Where the site is intended for use by a younger audience, we will obtain consent from a parent or guardian before we collect personal information where we feel it is appropriate to do so or where it is required by applicable laws and regulations (the age at which consent is necessary varies from country to country). If you are a child over the age where parental consent is required in your country, you should review the terms of this Privacy Notice with your parent or guardian to make sure you understand and accept them.
If we discover that we have collected information from a child without consent from a parent or guardian where such consent should have been obtained, we will delete that information as soon as possible.
Access to certain parts of the VOLKALINE and/or eligibility to receive prizes, samples or other rewards may be limited to users over a certain age. We may use your personal information to carry out age verification checks and enforce any such age restrictions.
What information do we collect?
In this Privacy Notice, your “personal information” means information or pieces of information that could allow you to be identified. This typically includes information such as your name, address, screen name, profile picture, email address, and telephone number, but can also include other information such as IP address, shopping habits, information about your lifestyle or preferences such as your hobbies and interests. We may collect personal information about you from different sources, including:
Information you give us directly
We may collect information from you directly when you provide us with personal information, e.g. when you register for prize draws or competitions, sign up to receive information, use applications, buy a product or service from us, fill out a survey, or make a comment or enquiry. The types of information we may collect from you directly include your:
3. email address
4. user name
5. telephone number
6. credit card or other payment information
8. date of birth
10. user-generated content, posts and other content you submit to Unilever Sites
11. any other personal information you voluntarily provide to us
Information collected automatically when you use the sites
1. information about the type of browser you use
2. details of the web pages you have viewed
3. your IP address
4. the hyperlinks you have clicked
5. your user name, profile picture, gender, networks and any other information you choose to share when using Third Party Sites (such as when you use the “Like” functionality on Facebook or the +1 functionality on Google+)
6. the websites you visited before arriving at a Unilever Site
Information we collect from other sources
We may receive personal information about you from other legitimate sources, including information from commercially available sources, such as public databases and data aggregators, and information from third parties. The types of personal information that we may collect from such sources include your:
2. street address
4. your shopping habits
5. preferences and information about your lifestyle such as your hobbies and interests
6. publicly available information such as user-generated content, blogs and postings, as permitted by law
7. Online advertising
We may share Site Usage Information with trusted third parties (e.g. advertisers, advertising agencies, advertising networks, data exchanges, etc.) in order to offer you tailored content, including more relevant advertising for products and services which may be of interest to you. These third parties may set and access their own cookies, web beacons and similar tracking technologies on your device in order to help us deliver customized content and advertising to you when you visit Unilever Sites or Third Party Sites.
In some countries, we have adopted the use of industry-recognized icons (e.g. the Ad Choices icon) which may appear alongside targeted advertisements that we (or a service provider acting on our behalf) send to you based on your Site Usage Information. You may click on these icons to receive more information about the collection and use of your information or to opt-out of such collection in future. Please note that even if you opt out, you may still receive advertisements from Unilever that are not customized based on your Site Usage Information.
Depending on your location, there may be other solutions to help you control your online behavioral advertising preferences (such as whether certain third parties may collect and use your Site Usage Information for targeted advertising purposes).
How do we use your personal information?
We may use your personal information to: improve our products and your experience on the Volkaline.com.
We use your personal information to:
1. evaluate the use of the volkaline site, products and services
2. analyze the effectiveness of our advertisements, competitions and promotions
3. personalize your website experience, as well as to evaluate (anonymously and in the aggregate) statistics on website activity, such as what time you visited it, whether you’ve visited it before and what site referred you to it
4. make the volkaline.com easier to use and to better tailor our products to your interests and needs
5. help speed up your future activities and experience on the volkaline.com. For example, a site can recognize that you have provided your personal information and will not request the same information a second time
6. collect information about the device you are using to view the volkaline.com, such as your IP address or the type of Internet browser or operating system you are using, and link this to your personal information so as to ensure that the volkaline.com present the best web experience for you
7. to contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws.
We may use your personal information to:
1. suggest products or services (including those of relevant third parties) which we think may be of interest to you
2. offer you the opportunity to take part in competitions or promotions
You can opt out of receiving communications from us at any time. Any direct marketing communications that we send to you will provide the information and means necessary to opt out.
To provide you with products or services that you request from us. We may use your personal information:
1. for the purposes of competitions or promotions that you have entered
2. to send you information, products or samples that you have requested
3. to respond to your queries or comments
In order to protect information from accidental or malicious destruction, when we delete information from our services we may not immediately delete residual copies from our servers or remove information from our backup systems.
Mobile Message Services
We may make available a service through which you can receive text or other types of messages from VOLKALINE such as SMS (short message service), MMS (multimedia message service) or EMS (enhanced message service) on your wireless or mobile device (“Mobile Message Service”). If you subscribe to one of our Mobile Message Services, you agree to receive such messages from VOLKALINE at the address or mobile number you provide for that purpose (unless and until you have elected to opt out of receiving such messages by following the instructions in the Your privacy rights and who to contact section below).
You understand that your wireless carrier’s standard rates apply to these messages, and that you may change your mind at any time by following the instructions in the Your privacy rights and who to contact section below. If fees are charged to your wireless account invoice, you agree that we may collect from you and provide your carrier with your applicable payment information in connection therewith. You represent that you are the owner or authorized user of the wireless device you use to sign up for the Mobile Message Service, and that you are authorized to approve the applicable charges. In addition to meeting certain age restrictions and any other terms and conditions associated with each Mobile Message Service, you may be required to register personal information such as your name, text message, wireless address or mobile phone number. We may also obtain the date, time and content of your messages in the course of your use of the Mobile Message Service. We will use the information we obtain in connection with our Mobile Message Service in accordance with this Privacy Notice. Please note, however, that your wireless carrier and other service providers may also collect data about your wireless device usage, and their practices are governed by their own policies.
You acknowledge and agree that the Mobile Message Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the Mobile Message Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Mobile Message Service. We may also access the content of your wireless and/or mobile phone account with your carrier for the purpose of identifying and resolving technical problems and/or service-related complaints.
Transferring your personal information
We may transfer your personal information to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on our behalf. By using a VOLKALINE Site or otherwise providing VOLKALINE with personal information, you agree to us doing so in accordance with the terms of this Privacy Notice and applicable data protection laws and regulations.
You should be aware that many countries do not afford the same legal protection to personal information as you might enjoy in your country of origin. While your personal information is in another country, it may be accessed by the courts, law enforcement and national security authorities in that country in accordance with its laws. Subject to such lawful access requests, we promise that anyone processing your personal information outside your country of origin is required to implement measures to protect it and is only entitled to process it in accordance with VOLKALINE’s instructions.
Safeguarding your personal information
We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information for us to do the same. Access to your personal information is restricted to prevent unauthorized access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.
Your privacy rights and who to contact
If you have any questions, comments or concerns about how we handle your personal information, then you may contact us by clicking the Contact Us link on the VOLKALINE Site that directed you to this Privacy Notice. Your request will be directed to the appropriate VOLKALINE group.
You have the right to tell us if you:
1. don’t want to be contacted in the future by us
2. would like a copy of the personal information which we hold about you
3. would like us to correct, update, or delete your personal information in our records
4. wish to report any misuse of your personal information to assist us in dealing with your request, please provide your full name and details.
Changes to our Privacy Notice
Other VOLKALINE privacy notices
In addition to this Privacy Notice, there may be specific campaigns or promotions which will be governed by additional privacy terms or policies. We encourage you to read these additional terms or policies before participating in any such campaigns or promotions as you will be required to comply with them if you participate. Any additional privacy terms or policies will be made prominently available to you.
Who do we share your personal information with?
VOLKALINE is one of the world’s leading fast moving consumer goods companies with products sold in over 190 countries (more information about VOLKALINE can be found at: http://www.VOLKALINE.com/aboutus/ .As a global business, VOLKALINE we may share your personal information with VOLKALINE Group companies and trusted third parties based outside the country in which you live so that they may process that data on our behalf. Find out more.
We may also share your personal information with companies, organizations or individuals outside of the VOLKALINE Group if we believe that disclosure of the information is necessary for legal reasons.
The Site, and all content, materials, information, and services provided on the Site, are provided on “as is” and “as available” basis.
Volkaline explicitly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of fitness of a particular purpose and non-infringement.
Though utmost concern has been appropriated to ensure the authenticity and accuracy of the information provided, Volkaline disclaim the liability of the correctness and infallibility of the same.
This site is created and controlled by Volkaline. The laws of India shall apply and courts in Jaipur only shall have jurisdiction in respect of all the terms, conditions and disclaimers. Volkaline reserves the right to make changes to the web site and the terms, conditions and disclaimers at any time and without information to the customers/users of the services/web site of Volkaline.
“volkaline.com” / “Volkaline” / “web site ” means the online shopping platform and the services provided by it owned and operated by Volkaline which provides a venue to the users of volkaline to buy the products listed on volkaline.com.
“Vendor” / “Seller” /”Affiliates” shall mean the person or any legal entity who offers for sale, sells the products on the volkaline.com.
“Customer” / “buyer” shall mean the person or any legal entity who makes the offer for sale on volkaline.com by placing an order for and or purchases any products through the platform of volkaline.com.
“User” / “you” means and includes any person or an entity or any legal entity using or accessing the services provided on this site. “Product/Products” means and includes any goods/merchandise/products/services/offers/display items that are uploaded /showcased/displayed on volkaline.com and the related description, information, procedure, processes, warranties, delivery schedule, etc.
When you visit www.volkaline.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this web site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT AND TRADEMARKS
Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to text, audio, video or graphical images), trademarks and logos appearing on this site are the property of Volkaline, its parent, affiliates and associates and are protected under applicable Indian laws. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of Volkaline. Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.
PERMISSION AND SITE ACCESS
Volkaline grants you a limited license to access of this site and not to download or modify it, or any portion of it, except with express prior written consent of Volkaline. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without prior express written consent of Volkaline. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Volkaline. and our affiliates without express written consent. You may not use any metatags or any other “hidden text” utilizing Volkaline’s name or trademarks without the express written consent of Volkaline. Any unauthorized use terminates the permission or license granted by Volkaline.
CHANGES / PRODUCT DESCRIPTION
Volkaline reserves the right to suspend / cancel, or discontinue any or all products or service at any time without notice, make modifications and alterations in any or all of the content, products and services contained on the site without prior notice. If a product offered by volkaline.com is not as described, your sole remedy is to return it to us in unused condition within 7 days of delivery.
Notwithstanding other legal remedies that may be available to Volkaline may in its sole discretion limit user activity by immediately removing user listing either temporarily or indefinitely or suspend or terminate user membership, and/or refuse to provide user with access to the site: If the user is in breach any of the terms and conditions of this agreement and/or the terms and conditions of usage of VOLKALINE;
If the user has provided wrong, inaccurate, incomplete or incorrect information;
If your actions may cause any harm, damage or loss to the other users or VOLKALINE.
Illegal and/or unauthorized use of the service, including unauthorized framing of or linking to the Volkaline site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.
RISK OF LOSS
All items purchased from volcaline.com are made pursuant to a shipment/dispatch contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier/courier.
Volkaline shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.
We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site. If any of the terms & conditions shall be deemed to be invalid, void or for any reason unenforceable, that term shall be deemed severable and shall not affect validity & enforceability of any remaining term & condition.
These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement.
The waiver of a breach of any term hereof shall in no way be construed as a waiver of any other term or breach thereof. The person agreeing to these terms & conditions of use represents & warrants that such person is authorized to bind and thus bind his or her principal or employer and has adequate legal capacity to enter into these terms and conditions of use.
306, 3rd Floor, City Pearl, Khasa Kothi,
M. I. Road, Jaipur
Jaipur-302 001 (Rajasthan) INDIA
Do your plugins track any data?
We do not track any user data via our plugins. But if our plugin depends on any third party service, they might track user data. This can happen in following two ways:
1. Embedded Widgets
2. Third-party APIs/Connections
Where is the data collected by your plugins stored?
We do not store any data fetched by our plugins on our servers, neither we share that data with any third party. Our plugins run absolutely on your website and store the data in the database of your website.
Do your plugins load any external scripts?
Our website saves the cookie heateorSsBrowserMsg in your browser to track which visitors have seen the popup notification and which haven’t. This cookie isn’t related to your personal data or your IP address.
We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email.
We collect the data related to the Facebook Comment you post, only from your consent that you grant before posting Facebook Comment at our website. This data includes your Facebook account name, unique Facebook account identifier, unique identifier associated to the posted Facebook comment, unique open graph object identifier of the webpage at which you posted the comment, unique identifier associated to the parent comment if you reply to an existing comment. This data is used to show recent Facebook Comments made all over our website. You can revoke this consent at any time by sending us an email.
We send the Facebook Comment you post, to page/post author and/or website administrator via automated email, only from your consent that you grant before posting Facebook Comment at our website. This data includes just the Facebook comment posted by you.
Social Analytics for Sharing
Facebook Like, Facebook Recommend, Facebook Share official buttons
GooglePlus, GooglePlus Share official buttons
Linkedin Share official button
Pinterest Save official button
Buffer official button
Xing Share official button
Reddit Badge official button
StumbleUpon Badge official button